FREE SHIPPING ON ALL ORDERS IN THE U.S, INCLUDING PUERTO RICO!

FAQ

ORDERING ONLINE

I AM NOT SURE ABOUT MY SIZE FOR THE CAP, HOW DO I CHOOSE?
One-Size-Fits-Most (OSFM) as the caps are adjustable to be able to fit most.  

IS KAPCHAIR CAPS UNISEX?
Yes anyone can wear the caps and use any of the Kapchair products.

CAN I PLACE MY ORDER BY PHONE OR MAIL?
Unfortunately, we do not take orders over the phone or by mail at this time.

CAN I ADD, MODIFY, OR CANCEL MY ORDER?
We are unable modify an order once it is submitted. 

WHAT IF AN ITEM IS SOLD OUT?
If an item is sold out, please keep checking back on our website or send us an email at info@kapchair.com on the particular item. We will email you when it becomes available.

GENERAL QUESTIONS ABOUT CAP/SLEEVE

WHAT IS PUL?
PUL stands for polyurethane-laminate and is a waterproof fabric that is eco-friendly and 100% CPSIA compliant. The polyurethane film is thermally bonded to polyester fabric without toxic solvents being emitted. 

HOW OFTEN CAN I USE THE SLEEVE?
The sleeve is made to be able to be reheated multiple times. The exact amount of usage depends on the care of the sleeve as the sleeve can last for multiple reheats. 

 

SHIPPING/HANDLING 

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
Once your order is shipped, you will receive a tracking number so that you can track your order. 

WHAT KIND OF SHIPPING METHODS DO YOU DO?
Kapchair ships with UPS and USPS.

CAN I SHIP OUTSIDE OF THE USA OR TO A P.O BOX?
We currently ship to USA and Canada. We do ship to P.O Box addresses (Only with USPS).

RETURNS/EXCHANGES

WHAT IS YOUR RETURN POLICY?
Not enjoying your purchase? Don't worry! If you’re not satisfied we’ll gladly accept merchandise for return or exchange, as long as it:
1. Is in new condition and unused
2. Is accompanied by the original invoice/confirmation email
3. Is returned within 15 days of original purchase. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return shipping must be paid for at customer’s expense. Original shipping and handling fees are not refundable.

I RECEIVED AN ITEM THAT IS DEFECTIVE, DAMAGED OR WRONGLY SHIPPED, WILL I BE CHARGED FOR THE RETURN SHIPPING?
Items that are defective, damaged, or wrongly shipped please email us at info@kapchair.com to get support.

WHEN WILL I RECEIVE A REFUND FOR MY RETURN?
All refunds will be credited back to the original method of payment. Please allow up to 3-5 business days for us to process your refund.

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